Employment Opportunities at AQHA

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CHIEF OF SALES AND BUSINESS DEVELOPMENT

AQHA is currently seeking a qualified candidate to fill our chief of sales and business development position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

The Chief of Sales and Business Development will be responsible for the development, execution, and management of sales, marketing and product management strategies for AQHA Products. Requires interfacing with senior-level representatives of major customers to maintain and improve relationships and revenue growth.  Recruit, motivate and retain effective marketing, sales, and product management team. Responsible for developing and executing company sales and marketing plans and providing direction and planning for the company to secure new contracts with new customers as well as manage ongoing contracts.

Essential Functions: 

  • Develops annual sales plan in support of overall growth objectives.
  • Directs implementation and execution of sales policies and practices.
  • Ensures communications are coordinated, supports sales plan objectives and meets organizational     expenditure requirements in conjunction with Marketing.
  • Responsible for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization.
  • Oversee the formation of business partnerships and the negotiation of contracts; write proposals for new and existing clients to maximize profits.
  • Develop and maintain a network of contacts within and outside of the organization.
  • Create a culture of success and ongoing business and goal achievement
  • Manage and develop a team of salespeople, managers, supervisors, lower-level employees, and resources to deliver profitable growth.
  • Support our sales staff in generating new business and maintain accounts and relationships with new and existing customers
  • Manage the use of budgets.
  • Define optimal sales force structure.
  • Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve sales targets.
  • Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives.
  • Define sales processes that drive desired sales outcomes and identify improvements where and when required.
  • Provide detailed and accurate sales forecasting; develop sales forecasts and marketing tactics to increase sales and margins.
  • Analyze markets to identify high potential target customers; Compile information and data related to customer and prospect interactions.
  • Monitor customer, market, and competitor activity to provide feedback to the company leadership team and other company functions.
  • Travel for in-person meetings with customers and partners to develop key relationships.
  • Hire, train, and manage a professional staff of outside sales reps throughout the United States
  • Implement sales strategies based on market research and competitor analysis

Experience and Education: 

Bachelor’s degree in relevant field such as Business Administration or Marketing; MBA preferred
5+ years management and sales experience 

A proven track record of building a strong sales team selling products to customers

Interested qualified candidates can apply by submitting their resumes to jobs@aqha.com.

 

MANAGER OF INFRASTRUCTURE OPERATIONS

AQHA is currently seeking a qualified candidate to fill our manager of infrastructure operations position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

The Manager of IT Infrastructure Operations has responsibility for building and operating secure services that support the business operations of AQHA. Scope for infrastructure includes network, security, VPN, storage, servers, voice systems, backups, service requests, printing, imaging, access administration, monitoring and other areas as relevant. This role will manage the daily operational activities of the infrastructure team while ensuring exceptional customer service. This position requires exceptional communication, project management skills, and attention to detail, as well as mastery in building and maintaining positive relationships within the team and across the organization. 

Essential Functions: 

1. Infrastructure Design & Operations: Participate in the definition of the architectural platform for all infrastructure areas. Evaluate industry trends for technology advances and make recommendations to upgrade the infrastructure platform. 

2. Plan install and maintain the technical infrastructure (including hardware, software servers, storage solutions, networks, or physical facilities) that supports critical business needs. Integrate package selections into the platforms where required. Ensure that the implementation of systems meets the architectural specifications as well as the user requirements. Identify infrastructure-related needs and design and implement solutions that meet those needs. Maintain best practices and ensure the team follows standard processes and procedures. 

3. Project Management: Maintain the priorities for the infrastructure team. Manage all aspects of projects including project timelines resource allocations and ensuring projects meet agreed upon deadlines, deliverables, and budget. Formulate system plans estimate costs for delivering systems and monitor any exceptions. 

4. Operational Support: Ensure availability of all systems via proactive monitoring.  Oversee service request completion timeliness and quality. Provide metrics for both system and process performance. Ensure system backups are processed regularly. Maintain user access and rights to support business processes. 

5. Leadership: Have an understanding of and experience in servant leadership. Work with the team to improve upon and create organizational processes and strategies. Lead the team in various technology choices based on company needs and direction. Monitor service level agreements and key performance indicators or metrics. Make recommendations for buy versus build decisions.

Experience and Education: 

Bachelor’s Degree in engineering or technology field preferred; Master’s Degree a plus 7-10 years of IT experience with increased responsibility of IT roles 2-5 years of project leadership/management experience; experience managing infrastructure deployments 

2-5 years leading service delivery, incident management or other ITIL process within a technical environment Has worked in small/mid-sized IT groups fast-paced multi-tasking and multi-role efforts Well versed in Cyber Security In-depth hands-on experience in Microsoft Enterprise solutions including On-Premise and cloud hosted server environments and Office 365 administration Working knowledge of wired and wireless networking solutions, cyber security, and OSI model 

Understanding of telecommunications systems including IP telephony systems Experience implementing and maintaining enterprise wide monitoring solutions

Interested qualified candidates can apply by submitting their resumes to jobs@aqha.org.

 

PRODUCTION ASSISTANT 

AQHA is currently seeking a qualified candidates to fill our production assistant position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

The American Quarter Horse Association is seeking a motivated Production Assistant to join its award-winning media team. The ideal candidate should be comfortable in a fast-paced, deadline-focused workflow. Exceptional organizational skills, accuracy, attention to detail and workflow procedures are critical. On-the-job training for this position is required and readily available.

Essential Functions:

  • Perform simple edits on publication advertisements and editorial layouts
  • Perform simple edits on AQHA marketing materials 
  • Assist with preflight of advertisements for AQHA publications.
  • Archiving of completed publications. 
  • Assist in advertising and editorial proofing workflow.
  • Filing and filling out the scheduled ad information for the newly scheduled advertisements.
  • Assist with logging and passing out ads/editorial for artists to work.
  • Assist with making publication editorial forms for proofing. 
  • Work all pickup ads. 
  • Assist with sending files print and digital files to outside vendors.
  • Perform other duties as assigned.

Additional Responsibilities:

  • Requires telephone conversations 
  • Requires use of electronic mail 
  • Requires writing letters and memos 
  • Requires face-to-face discussions with individuals or teams 
  • Requires contact with others (face-to-face, by telephone, or otherwise)

Interested qualified candidates can apply by completing an employment application.

 

CUSTOMER SERVICE SPECIALIST

AQHA is currently seeking a qualified candidate to fill our customer service specialist position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

Confer with customers in person or by telephone to provide information about products and services. Be able to provide information in response to inquiries concerning all aspects of registering American Quarter Horses, acquiring AQHA memberships and providing records.

Essential Functions: 

  • Confer with customers in person, by phone and by correspondence to provide information about AQHA services and products. 
  • Assist customers who come into the office with their requests. Determine charges for services requested and collect payments or arrange for billing. 
  • Obtain and examine all relevant information provided by the customer. 
  • Resolve customer’s service or billing complaints as needed and in compliance with AQHA rules and policies. 
  • Complete customer requests following AQHA rules and policies. 
  • Solicit sales of new or additional services or products to benefit the customer. 
  • Maintain logs of activities and completed work. 
  • Operate data entry device, such as keyboard or scanner to enter customer request. Enter payments received and balance transactions. 
  • Assist in other areas as time permits. 

ADDITIONAL RESPONSIBILITIES: 

  • Extensive knowledge of AQHA rules and procedures 
  • Stay abreast of all changes made to rules, procedures, personnel, phone responsibilities and proper customer service and telephone techniques. 
  • Perform various other duties as assigned by supervisor or department head. 
  • Above average attendance. 

Interested qualified candidates can apply by completing an employment application.

 

REGISTRATION DATA ENTRY CLERK

AQHA is currently seeking a qualified candidate to fill our registration data entry clerk position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

Operate data entry device, such as keyboard or scanner, to process all aspects of registering American Quarter Horses.  Duties may include verifying data and preparing materials for printing.

Essential Functions:

  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners. 
  • Compile, sort and verify the accuracy of data before it is entered. 
  • Compare data with source documents, or re-enter data in verification format to detect errors. 
  • Store completed documents in appropriate locations. 
  • Locate and correct data entry errors, or report them to supervisors. 
  • Maintain logs of activities and completed work. 
  • Select materials needed to complete work assignments.

Additional Responsibilities:

  • Assist co-workers as assigned by the supervisor or department head.

Interested qualified candidates can apply by completing an employment application.

 

REGISTRATION CUSTOMER SERVICE REPRESENTATIVE

AQHA is currently seeking a qualified candidate to fill our registration customer service representative position with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

Interact with customers to provide information in response to inquiries concerning all aspects of registering American Quarter Horses and to handle and resolve complaints by answering incoming telephone calls and e-mails.

Essential Functions:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Check to ensure that appropriate changes were made to resolve customers' problems. 
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. 
  • Complete customer request forms, prepare change of address records, or assist to complete documents, using computers. 
  • Refer unresolved customer grievances to designated departments for further investigation. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. 
  • Solicit sales of new or additional services or products. 
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. 

Additional Responsibilities:

  • Assist members with all aspects of the registration of their horses 
  • Make calls to members with pending work in the office to offer assistance in helping them get the information needed to process their request
  • Stay abreast of all changes made to rules, procedures, personnel, phone responsibilities and proper customer service and telephone techniques.
  • Complete customer request forms, prepare change of address records, or assist to complete documents, using computers. 
  • Perform various other duties as assigned by supervisor, manager or department head.

Interested qualified candidates can apply by completing an employment application.

 

CUSTOMER CARE REPRESENTIVE

AQHA is currently seeking qualified candidates to fill our customer care representative positions with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

Interact with customers to provide information in response to inquiries about programs, products and services and to handle and resolve complaints by answering incoming direct line telephone calls, e-mail and social media.  Assist customer if possible or route calls to appropriate department.

Essential Functions:

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. 
  • Review customer requests, complete work and generate final documents.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 
  • Resolve customers' service or billing complaints by performing activities such as exchanging records, refunding money, or adjusting bills. 
  • Complete customer request forms, prepare and complete change of address records, or assist to complete documents, using computers. 
  • Refer unresolved customer grievances to designated departments for further investigation. 
  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 
  • Solicit sales of new or additional services or products. 
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. 

Additional Responsibilities:

  • Monitor customer inquiries and concerns for required feedback and reporting.  
  • Promote AQHA programs and membership.
  • Route messages to proper person/department. 
  • Conduct outreach calls pertaining to various topics to obtain pertinent information to renew memberships, complete pending foal registrations, pursue program enrollments, conduct surveys, etc.
  • Stay abreast of all changes made to rules, procedures, personnel, telephone responsibilities and proper customer service and telephone techniques.
  • Perform duties for other departments as required. Must be able to work proficiently at the reception desk and switchboard desks. Includes meeting and greeting the public, managing entrances and incoming multiple telephone lines. 
  • Perform various other duties as assigned by supervisor or department head.

Customer Service representatives are considered essential personnel.  Above average attendance is required.

Interested qualified candidates can apply by completing an employment application.

 

CUSTOMER REQUEST OPERATOR 

AQHA is currently seeking qualified candidates to fill our customer request operator positions with the American Quarter Horse Association.  This position is located at the international headquarters in Amarillo, TX.

Position Summary:

Operate data entry device, such as keyboard or scanner, to enter customer requests.  Enter payments received and balance transactions.   Provide assistance for specialized duties and answer internal calls to provide support as needed.

Essential Functions:

  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners. 
  • Compile, sort and verify the accuracy of data before it is entered. 
  • Compare data with source documents, or re-enter data in verification format to detect errors. 
  • Store completed documents in appropriate locations. 
  • Locate and correct data entry errors, or report them to supervisors. 
  • Maintain logs of activities and completed work. 
  • Select materials needed to complete work assignments.

Additional Responsibilities:

  • Assist with telephone customers on a daily basis.
  • Assist to sort and open mail on a daily basis in the mailroom.
  • Assist with walk-in customers as needed.
  • Review scanned documents to ensure proper classification.
  • Provide assistance to specialized accounting duties, which could include rushes, internet transactions, advertising accounts and various other duties.
  • Assist co-workers as assigned by the supervisor or department head.

Interested qualified candidates can apply by completing an employment application.

 

Internships

Looking for an AQHA internship? We have paid internship opportunities each semester in Amarillo.

Online Application

If you'd like to submit an online employment application, AQHA will retain it for 90 days and will contact you if we find a job for which you are suited and wish to apply.