Employment Opportunities at AQHA

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DIRECTOR OF MEMBER EXPERIENCE

AQHA is currently seeking a qualified candidate to fill our Director of Member Experience position with the American Quarter Horse Association.  This position is located at our international headquarters located in Amarillo, Texas.

Position Summary:

Determine and formulate policies and procedures, and provide overall direction of AQHA's production, processing and customer service activities to facilitate the timely completion of customer requests.  Plan, direct, and coordinate operational activities related to completing the transactions requested by our members / customers. 

Essential Functions:

Direct and coordinate the operations of the production, processing, and customer service functions / activities of the organization to maximize the efficiency and effectiveness to which customer requests are completed
Ensure the timeline to complete member requests meets key performance indicators as established by the Executive Committee, Executive Vice President, and the Chief Operating Officer / CFO & Treasurer
Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems
Analyze operations to continuously evaluate the performance of the Department in meeting its key performance indicators and goals, and determine areas where improvement can be made to drive efficiency and effectiveness, or where policy change is recommended.
Prepare budgets for approval, including those for funding or implementation of programs.
Direct or coordinate activities of departments concerned with production, pricing, sales, or distribution of products.
Review reports submitted by staff members to recommend approval or to suggest changes.
Appoint managers/supervisors and assign or delegate responsibilities to them.
Prepare and present reports concerning performance measures, activities, expenses, budgets, or other items affecting businesses or program services.
Establish departmental responsibilities and coordinate functions among departments and sites.
Implement corrective action plans to solve organizational or departmental problems.

Knowledge, Skills and Abilities:

  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

  • Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

  • Knowledge of AQHA rules. 

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Experience and Education:

Bachelor Degree in Business, Animal Science or equivalent experience
Management and Supervisory experience required

Interested qualified applicants can submit their cover letter and resume to jobs@aqha.org.

 

WEBMASTER / ANALYST

AQHA is currently seeking a qualified candidate to fill our Webmaster / Analyst position with the American Quarter Horse Association.  This position is located at our international headquarters in Amarillo, Texas.

Position Summary:

The Webmaster/Analyst will work as part of a multiplatform publishing team to ensure the functionality and efficiency of web infrastructure. The Webmaster/Analyst will support and enhance digital marketing efforts and guarantee AQHA web properties are optimized for success. Balancing a creative eye with an analytical mind is essential to this position. Web design skills and experience required.  Strong technical background is a must.

Essential Functions:

  • Develop Web sites by planning and executing design; maintaining and upgrading service|

  • Monitor and troubleshoot the AQHA and sub-brand websites to assure they stay online, function without flaw and assure users a rich online experience

  • Debug issues that arise with the performance of the website

  • Develop site content and graphics by coordinating with copywriters and graphic artists; designing images, icons, banners, audio enhancements, etc.

  • Act as liaison between IT and marketing department

  • Monitor online traffic and conversions

  • Maintain an inventory of advertisements and manage the ad server software

  • Stay up to date on the web’s latest technologies and make sure the site and its products are always mobile-friendly and multi-platform ready

  • Provide analysis of the website’s business health and create conversion paths so that the marketing team can monitor their efforts

  • Plan for future changes to the website

  • Work with AdWords and keep Google Products up to date

  • Stay current with software and hardware that can improve the success of an the business online including SEO trends

  • Address internal and external user complaints

Specific Knowledge:

  • Web user interface design

  • Web programming skills

  • Proficient in illustration tools

  • Ability to develop multimedia content

  • Understanding of browser capabilities

  • Familiarity with web standards

  • Working knowledge of website management tools

  • Experience with digital marketing such as Google AdWords, social media and content marketing.

  • Knowledge of web analytics and SEO

  • Strong troubleshooting and analytical abilities

  • Excellent communication and teamwork skills

  • Attention to detail and outstanding organizational skills

  • Effective time management and multitasking skills

  • Must be organized, detail oriented, and self motivated

IT / Technical Knowledge:

  • Proficient in HTML/CSS, XML; knowledge of SQL and Javascript is preferred

  • Proficiency with Google Analytics tools

  • Experience with Google AdWords

  • Familiarity with marketing automation systems like Hubspot

  • Familiarity with project management systems like Asana

Education and Experience:

  • BSc/BA in Computer Science, Design or a related field is preferred

  • 3 - 5 years’ experience in web design and marketing

  • Proven experience as a Webmaster or Web Developer

Interested qualified candidates may submit their cover letter and resume to jobs@aqha.org.

DIGITAL MARKETING STRATEGIST

AQHA is currently seeking a qualified candidate to fill our Digital Marketing Strategist position with the American Quarter Horse Association.  This position is located at our international headquarters located in Amarillo, Texas.

Position Summary:

The Digital Marketing Strategist is tasked with strategic marketing direction for internal and external clients, including Fortune 500 companies and Western lifestyle influencer brands. The Digital Marketing Strategist will manage the client relationship through communication, account management, vendor communication and strategic plan/playbook development (to include conducting research, making marketing recommendations and creating proposals and media plans). This key role is vital for driving revenue, client satisfaction, project efficiency, team unity and, ultimately, the success of the client relationship.

Essential Functions:

  • Strategic engagement with internal and external (where applicable) clients to provide high-level marketing recommendations

  • Development of annual strategic plan/playbook and deliverables including some or all of the following:

      • Primary research – conducting surveys and focus groups

      • Secondary (online) research

      • Data analysis

      • Objective planning

      • Media planning

      • Budgeting

      • Report writing

      • Formal presentations 

  • Project management

  • Proposal writing and review

  • Developing creative briefs and communicating strategic objectives to internal team members to ensure projects are completed in alignment with strategy

  • Creating and executing marketing playbooks

  • Establishing project timelines

  • Ensuring that creative projects meet strategic guidelines provided

  • Managing Social Media Strategists and ensuring plan execution and reporting is completed according to project timelines

  • Monitoring the health of the client relationship and keeping them informed

  • Examples of projects the Digital Marketing Strategist will be responsible for:

    • Annual strategic/media plans

    • Branding: logo, tagline, name changes, etc.

    • Websites: new sites, revamped sites, custom programming, website edits, content writing projects

    • Search engine optimization writing (no technical SEO programming knowledge required)

    • Information packets: brochures, pocket folders, cut sheets, etc.

    • Direct mail pieces: postcards, letters, coupons, invitations

    • Client promotion: speeches, email blasts, newsletters, banners

    • Public relations: press releases, public service announcements, email and letter notices

    • Advertising: print ads, radio spots, TV spots, web banners, billboards

    • Proposal development: reviewing proposals and project summaries

    • Marketing plan facilitation: outlining major deliverables for internal and external use

    • Social media: setup, writing projects

Specific Knowledge:

  • Excellent verbal and written communications skills, demonstrate a high degree of professionalism, and show strong attention to detail

  • Agency experience or experience working with multiple advertiser accounts preferred

  • Project management background

IT/ Technical Knowledge:

  • Familiarity with web technologies (content management systems, social media tools, blogs, etc.) 

  • Familiarity with marketing automation systems like Hubspot

  • Familiarity with project management systems like Asana

Education and Experience:

  • Bachelor’s Degree in communications, business, public relations, marketing or equivalent working experience

  • 5-7 years of professional service experience with an emphasis on account management, strategic plan development, budget management and project management

  • Marketing: 5+ year (Required)

  • 3 years social media marketing experience (specifically Facebook)

  • Qualified candidates should be prepared to submit a portfolio demonstrating examples of their work

Interested qualified candidates may submit their cover letter and resume to jobs@aqha.org.

 

STAFF ACCOUNTANT

AQHA is currently seeking a qualified candidate to fill our Staff Accountant position with the American Quarter Horse Association.  This position is located at our international headquarters located in Amarillo, Texas.

Position Summary:

Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within ARC – Award Recognition Concepts.

Essential Functions:

Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
Perform inventory control and analysis for Award Recognition Concepts.

  • Reconcile various general ledger accounts, programs and projects

  • Prepare accounting and reporting of special events as requested

  • Prepare monthly sales tax report

  • Maintain accounting of contributions and pledges receivable

  • Review monthly asset purchases for description life and department to be entered into Fixed Assets

Reconcile operating bank account.
Submit positive pay file to bank twice weekly on checking accounts.
Proof monthly payroll upload printout against labor rate variance prior to posting to General Ledgers.
Assist in Preparation of Tentative and Final Budgets.
Prepare analyses and other documents for annual audit (Roll-forward schedules, legal and professional expenses, etc.)
Perform other duties as requested

Knowledge, Skills and Abilities:

Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Experience and Education:

Bachelors’ degree in Accounting required
CPA preferred, but not required
2 year’s experience

 

Interested qualified candidates can submit their cover letter and resume to jobs@aqha.org.

 

MEMBER EXPERIENCE PROFESSIONAL

AQHA is currently seeking qualified candidates to fill our member experience professional positions with the American Quarter Horse Association.  This position is located at the international offices of AQHA located in Amarillo, TX.

Position Summary:

Works in a team setting to accurately process transactions submitted by customers and members relating to the ownership of a horse, including registration, transfer of ownership, genetic testing, etc.  Interact with customers to complete work submitted (telephone, email, internet chat) and provides information on transactions submitted to AQHA.  Operate data entry device, such as keyboard or scanner, to process customer requests concerning all aspects of registering American Quarter Horses. Duties may include verifying data and preparing materials for printing. Work must be completed based upon established key performance indicators and quality standards.

Essential Functions:

  • Confer with customers by telephone, email, web chat, or in person to provide information about transactions
  • Take and enter orders, cancel accounts, and obtain details of complaints
  • Review customer requests, complete work and generate final documents
  • Ensure that appropriate changes were made to resolve customers' problems
  • Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as refunding money, or adjusting bills
  • Complete customer request forms, prepare change of address records, and assist to complete documents
  • Refer unresolved customer grievances to designated departments for further investigation
  • Determine charges for services requested, collect deposits or payments, and arrange for billing
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Assist members with all aspects of the registration, transfer of ownership, genetic testing, etc. of their horse(s)
  • Make calls to members with pending work in the office to offer assistance in helping them get the information needed to process their request
  • Stay abreast of all changes made to rules, procedures, personnel, phone responsibilities and proper customer service and telephone techniques
  • Complete customer request forms, prepare change of address records, or assist to complete documents, using computers.
  • Read source documents and enter data in specific data fields for subsequent entry, using keyboards or scanners
  • Compile, sort and verify the accuracy of data before it is entered
  • Compare data with source documents, or re-enter data in verification format to detect errors
  • Store completed documents in appropriate locations
  • Locate and correct data entry errors, or report them to supervisors
  • Maintain logs of activities and completed work
  • Select materials needed to complete work assignments
  • Call and/or e-mail members to obtain information necessary to complete their request
  • Work and review complicated applications and compose correspondence as necessary
  • Establish pedigrees for non-AQHA horses
  • Correspond by telephone and e-mail with other organizations to gain additional information to establish the non-AQHA pedigrees
  • Other duties as assigned

Experience and Education:

High school diploma or equivalent
Moderate-term on-the-job training
Type 35 wpm minimum
Must have experience with Microsoft Office applications
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Must be fluent in English

Interested qualified candidates can apply by completing an employment application.

 

INTERNSHIPS

Looking for an AQHA internship? We have paid internship opportunities each semester in Amarillo.

Online Application

If you'd like to submit an online employment application, AQHA will retain it for 90 days and will contact you if we find a job for which you are suited and wish to apply.